Free Shipping on Orders Over $100
Orangles
Orangles
Quick Actions
Deals
Affiliate
Track
Support
My Account
Quick Links
Today's Deals New Arrivals Trending Brand Outlet Sell on Orangles Help Center
Home / Legal / Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how we handle your personal information.

Updated: March 2024 GDPR Compliant Secure

Quick Navigation

Overview Data Collection Data Usage Data Sharing Security Your Rights Cookies Contact Us

Need Help?

Contact our support team for privacy-related questions

Email Support

Overview

Important

This Privacy Policy describes how we collect, use, and share your personal information when you use our services, website, and mobile applications.

Key Information

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and being transparent about our data practices.

Scope

This policy applies to all users of our platform, including visitors, registered users, and customers.

Updates

We may update this policy periodically. We will notify you of significant changes through email or website notifications.

Consent

By using our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

Collection

We collect different types of information to provide and improve our services to you:

P

Personal Information

  • Name and contact details
  • Email address and phone number
  • Shipping and billing addresses
  • Payment information
  • Account credentials
U

Usage Data

  • IP address and browser type
  • Pages visited and time spent
  • Device information
  • Location data
  • Cookie data
T

Transaction Data

  • Purchase history
  • Order details
  • Payment methods
  • Shipping preferences
  • Return history

How We Use Your Information

Usage

We use the collected information for various purposes:

S

Service Delivery

To process your orders, deliver products, and provide customer support

C

Communication

To send order updates, respond to inquiries, and provide support

I

Improvement

To analyze usage patterns and improve our services and user experience

M

Marketing

To send promotional offers and newsletters (with your consent)

F

Fraud Prevention

To detect and prevent fraudulent activities and security breaches

L

Legal Compliance

To comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

Sharing

We may share your information with third parties in these circumstances:

Data Security

Security

We implement robust security measures to protect your personal information:

E

Encryption

All sensitive data is encrypted using industry-standard protocols (SSL/TLS)

A

Access Control

Strict access controls and authentication mechanisms protect your data

M

Monitoring

Continuous security monitoring and regular vulnerability assessments

T

Training

Regular security training for all employees handling personal data

Important Security Note

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your data.

Your Privacy Rights

Rights

You have certain rights regarding your personal information:

Access
You can request access to your personal data
Request
Correction
You can request correction of inaccurate data
Request
Deletion
You can request deletion of your personal data
Request
Portability
You can request your data in a portable format
Request
Objection
You can object to certain data processing
Request
Restriction
You can request restriction of data processing
Request

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at dpo@jumia.com. We will respond to your request within 30 days.

Cookies and Tracking

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies

Required

These cookies are necessary for the website to function properly:

  • Authentication cookies
  • Security cookies
  • Session cookies

Functional Cookies

Optional

These cookies remember your preferences:

  • Language preferences
  • Theme settings
  • Regional settings

Analytics Cookies

Optional

These cookies help us improve our services:

  • Visitor analytics
  • Page performance
  • User behavior

Cookie Controls

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect website functionality.

Contact Us

Contact

If you have any questions about this Privacy Policy, please contact us:

M

Email

privacy@jumia.com

Response within 24 hours

P

Phone

0700-123-4567

Mon-Sun, 8AM-10PM

A

Address

123 Jumia Street

Lagos, Nigeria

D

Data Protection Officer

dpo@jumia.com

For GDPR-related inquiries

Saiyaara